Thanks for replying dtaylor!
It's good to see someone from IMSI actually is awake...
I know these posts reveal some pretty unhappy users in your ranks and if not managed properly the rebellion will spread :-)
The ignorance of IMSI towards its users seems to follow the same pattern as other software publishers I've dealt with over the years, like Intuit, Microsoft, Skype, IGG software etc etc. The modus operandi seems to be to pawn off customer support to the customers themselves in the form of a forum, like this one.
Then continue to ignore years of customer requests and bug reports, re-issue the same old buggy software as an "update" with a few new features that may give good PR, but does not resolve the long standing problems.
New customers don't get to see this picture until they've already invested in the program, had the lofty marketing expectations debunked, became frustrated and came to the user forum to seek help and advise.
Once there, he finds no sign whatsoever of the software publisher, only griping users. Some simple forum searches quickly paints the picture that bugs and errors remain unresolved for years.
Heck of away to run a business!
I don't know why it's so hard for you guys to actually monitor and participate in this forum - perhaps all the love is going to the Windows side of your business? There is so much great customer feedback presented here, something that I'd think be invaluable to a progressive software developer. But no, apparently not to IMSI, which tells me that your organization is mainly a marketing operation re-packaging ViaCAD under the TurboCAD name.
Your ignorance of this forum shows a deep disregard to your (Mac) users who paid good money for your product.
If Tim Olsen can monitor the ViaCAD forum daily and on weekends AND at the same time continue to develop the program source code, you guys at IMSI shure as heck could do the same. If not you simply have misplaced priorities.
Again, us users are no dummies, we see through this behavior pretty quick. Don't forget that your users are creative and technical people, and it does not take us long to see thru this charade that you're playing.
Once you pissed us off it takes a lot, A LOT, to get our confidence back.
What is saving your bacon (and your business) IMHO is the fact that friendly, knowledgeable users like "mitchb" et. al. cover up your lack of customer support by volunteering on a consistent basis. The fact that they are unpaid is shocking to me as a paying customer, and I think you owe them a lot! In fact, I believe that without their unpaid work you'd have no business as frustrated users would come here and get no help whatsoever.
At the very least you owe them a big turkey for Thanksgiving and week/year on a cruise ship!
So for you to say:
I will also try to get more consistent attention on this forum from one of our tech guys....
is just the very first step to try to regain the confidence of us users. You need to do a lot more!
Thanks for the link to J Borlaugs instruction videos. I bought them some time ago and they have been helpful.
But this kind of support material, as well as Tim Olsens book, is what I expect to get in the package when I pay 400 bucks for a program!
So excuse me for ranting again. I'm a dedicated TCM user, I invested $$ in the program, but most of all I've invested a very large amount of my time in trying to actually do some professional work with this program. Exposing the fact that the developer does not really care is a hard pill to swallow after such a large investment of time...